Policies & Information

It is our wish that your stay be enjoyable and memorable. To help us provide you with the best possible service, please review the following policies and understand our need to abide by them. Call or email us with any questions you may have.

CHECK IN time is between 4:00 – 6:00 pm. Please notify us well in advance, prior to your day of arrival, if you anticipate a later arrival, or if you’d like an earlier arrival. Early arrival times will be accommodated when possible, and only with a minimum three-day advance notice.

CHECK OUT is by 11:00 am.

Deposits: A 100% deposit is required at the time of your room reservation. Use of a gift certificate or gift card must be indicated at the time of booking to avoid an additional fee.

We accept most major credit cards and U.S. Currency. Rates and policies are based on double occupancy.

Cancellation/No-Shows: Due to our size and the personal attention we offer our guests, cancellations are best to be avoided. Your deposit is your commitment to us that you are reserving your room and our commitment to you that your room will be ready for your arrival. Please take the time to read and process our cancellation policy. Because we will strictly adhere to our policy, we strongly recommend you purchase travel insurance for the unexpected life event. A request to change the date/move a reservation is considered a cancellation request because we are potentially losing the ability to re-book that room and all policies will apply.

A refund of your deposit, less a $30 cancellation fee, will be offered for cancellations 14 or more days in advance of your scheduled arrival. Any applicable refunds will be processed 10 -14 business days after the cancellation has occurred. All cancellations received 13 days or less prior to your scheduled date of arrival will be charged for the full dates/balance of your reservation including any add-ons. If a gift certificate/gift card is used for your stay, the value of the certificate may be retained to cover the cancellation fee and/or entire cost of the reservation.

Every reservation we receive is important and special to us.  We take great care in preparing for your arrival - from room preparation to creating a breakfast menu suited to your dietary needs.  We sincerely appreciate each reservation we receive!  It means we've committed to have your room ready and available upon your arrival.

Reservations for three or more rooms and whole-house bookings have a 30-day cancellation policy, and a 50% non-refundable deposit taken at the time you make your reservation.

Smoke-Free Facility: The Brownlow House is proud to offer a smoke-free environment. Smoking is not permitted in guest rooms, indoor or outdoor common areas, nor anywhere on our grounds where it may impact other guests or pose a fire hazard. We will assess a $750 fee to your credit card for any violations of our no smoking policy and we reserve the right to ask you to leave the premises immediately. If the room is damaged or requires an excessive amount of cleaning; an additional cleaning fee will be assessed to your credit card at a minimum hourly rate of $95/hour and any damages will be assessed the value of repair or replacement. Our non-smoking policy includes all types of tobacco, as well as e-cigarettes, etc.

Candles: As required by law and fire code, and for the safety and security of all of our guests, we are unable to allow the use of open flames such as candles, etc.

Children: The Brownlow House is most suitable for children over the age of fourteen. Please contact us with questions about younger children.

Pets: For the safety, comfort, and convenience of all of our guests, we regret that we do not allow guests to bring their pets to The Brownlow House.

Exclusivity: Rooms and house use are for registered guests of The Brownlow House only. For the comfort, convenience, respect of privacy, and to ensure a quiet, quality stay for all of our guests, we ask that you do not bring in guests, friends, or family that you are visiting in the area. We are happy to pre-arrange a tour of the common areas of The Brownlow House with advance notice.